This course combines Microsoft 365 Copilot and Agent Administration Fundamentals concepts with beginner-friendly, hands-on Microsoft 365 admin tasks. It is designed as an AB-900-aligned foundations course with practical tenant administration labs — not a deep MS-102 administrator bootcamp.

Course Description

This 2-day bootcamp introduces students to Microsoft 365, Copilot, agents, and essential Microsoft 365 administration. Students will learn certification-aligned AB-900 concepts and perform guided Microsoft 365 administration labs in a shared tenant environment. By the end of Day 2, each student will have built a complete department workspace, completed a Copilot readiness checklist, and reviewed all four AB-900 exam domains.

Target Audience

•         IT support staff and helpdesk technicians

•         Career shifters and students entering IT

•         Junior administrators seeking Microsoft 365 exposure

•         Business users who need to understand Microsoft 365, Copilot, and admin fundamentals

Prerequisites

•         Basic computer and internet skills

•         Basic understanding of users, passwords, and cloud accounts

•         No prior Microsoft 365 admin experience required

Learning Outcomes

•         Explain Microsoft 365 core services and the role of Microsoft 365 administration

•         Describe Microsoft 365 Copilot, AI agents, and Microsoft Graph at a fundamentals level

•         Navigate Microsoft 365, Entra, Exchange, Teams, SharePoint, and Purview admin centers

•         Create and manage users, groups, licenses, and shared mailboxes

•         Perform basic Teams, SharePoint, and OneDrive administration tasks

•         Explain MFA, Conditional Access concepts, sensitivity labels, and retention policies

•         Apply a structured troubleshooting workflow for common Microsoft 365 admin issues

•         Complete a capstone that prepares a department workspace for Microsoft 365 use

•         Assess a tenant’s Copilot readiness and identify permissions hygiene issues

Microsoft 365 Admin Essentials with Copilot and Agents

2-Day Live Online Hands-On Training

Topics Covered

1. Microsoft 365 Overview

Students will learn the purpose of Microsoft 365, its core services, and how it is used in real organizations.

Includes:

• Microsoft 365 services overview
• Admin center overview
• Tenant, users, groups, and licenses
• Microsoft 365 admin roles
• AB-900 alignment overview

Lab Activities:

• Sign in to the Microsoft 365 admin center
• Explore the admin dashboard
• Identify available admin centers
• Review tenant information
• Understand shared lab rules and naming standards

2. User and License Administration

Students will learn how to manage user accounts and licenses in Microsoft 365.

Includes:

• Creating users
• Editing user information
• Resetting passwords
• Blocking and unblocking sign-in
• Assigning and removing licenses
• Understanding license services and apps

Lab Activities:

• Create Microsoft 365 test users
• Edit user profile details
• Reset user passwords
• Block and unblock user sign-in
• Assign Microsoft 365 licenses
• Review enabled apps and services

3. Groups and Identity Basics

Students will learn the different types of groups used in Microsoft 365 and basic identity concepts.

Includes:

• Microsoft 365 groups
• Security groups
• Distribution groups
• Group ownership and membership
• Microsoft Entra ID basics
• Admin roles and least privilege

Lab Activities:

• Create a Microsoft 365 group
• Create a security group
• Create a distribution group
• Add and remove group members
• Assign group owners
• Review users and groups in Microsoft Entra ID

4. Exchange Online Basics

Students will learn basic email administration tasks in Microsoft 365.

Includes:

• Exchange Online overview
• User mailboxes
• Shared mailboxes
• Mailbox permissions
• Distribution groups
• Basic mail flow concepts

Lab Activities:

• Access the Exchange admin center
• Review mailbox settings
• Create a shared mailbox
• Add members to a shared mailbox
• Review shared mailbox access
• Create and test a distribution group

5. Teams, SharePoint, and OneDrive Administration

Students will learn how Microsoft collaboration services work together.

Includes:

• Microsoft Teams basics
• Teams and Microsoft 365 groups
• SharePoint team sites
• Document libraries
• OneDrive for Business
• File sharing and permissions

Lab Activities:

• Create a Microsoft Team
• Add members to a Team
• Create Teams channels
• Locate the SharePoint site connected to a Team
• Create a SharePoint document library
• Upload and share files
• Share files using OneDrive
• Review file permissions

6. Security, Data Protection, and Governance Fundamentals

Students will learn basic security and data protection concepts in Microsoft 365.

Includes:

• Microsoft Entra ID security basics
• MFA overview
• Security defaults overview
• Sign-in logs
• Data protection concepts
• Sensitivity labels overview
• Retention overview
• Permission awareness for Copilot readiness

Lab Activities:

• Review users and roles in Microsoft Entra admin center
• Review sign-in logs
• Explore security defaults and MFA settings
• Discuss data protection and permission risks
• Instructor demo of compliance and governance areas

7. Copilot and Agents Fundamentals

Students will learn the role of Copilot and agents in Microsoft 365 and why admin control, permissions, and data governance matter.

Includes:

• What is Microsoft 365 Copilot?
• What are agents?
• Copilot Chat overview
• How Copilot uses Microsoft 365 data
• Admin controls overview
• Licensing considerations
• Responsible AI basics
• Copilot readiness concepts

Lab / Demo Activities:

• Review Copilot and agent administration concepts
• Discuss “what can Copilot access?”
• Map Copilot access to user permissions
• Identify why permissions cleanup matters before Copilot rollout
• Review sample Copilot readiness scenarios

8. Reports, Service Health, and Troubleshooting

Students will learn how to check Microsoft 365 service status and handle common admin issues.

Includes:

• Microsoft 365 service health
• Message center
• Usage reports
• Active users report
• Common user access issues
• Basic troubleshooting workflow

Lab Activities:

• Review Microsoft 365 service health
• Explore Message Center
• View usage reports
• Troubleshoot user sign-in issue
• Troubleshoot license assignment issue
• Troubleshoot group membership issue
• Troubleshoot Teams or SharePoint access issue

9. Practical Assessment

Students will apply what they learned through a final guided admin scenario.

Practical Assessment Activities:

• Create a mini department setup
• Create users
• Assign licenses
• Create groups
• Create shared mailbox
• Create Microsoft Team
• Verify SharePoint site
• Upload and share department files
• Review access and permissions
• Answer Copilot readiness questions
• Submit final admin checklist